BBB • Watch Out for Fake Super Bowl Tickets

BBB warns public about potential fraud

Better Business Bureau of Minnesota and North Dakota

Super Bowl LII, takes place in Minneapolis on February 4. U.S. Bank Stadium will be the setting as the New England Patriots take on the Philadelphia Eagles. With the local connection, we know many people will at least consider trying to secure tickets for the big game. With demand high and prices starting around $3,500 – before fees – Better Business Bureau® of Minnesota and North Dakota (BBB) urges fans to take every precaution to assure tickets they find are legitimate.
 “This is a big stage and a huge game,” said Susan Adams Loyd, President and CEO of BBB of Minnesota and North Dakota. “The stakes are raised, and unfortunately that goes for ticket fraud, too. Scammers are going to be looking for a big score.”

The NFL encourages fans to purchase tickets from reputable sources, including NFL Ticket Exchange, where all tickets are 100% verified authentic.
Sports fans should also keep the following tips in mind:
• Even if a ticket looks authentic, it may be counterfeit or one that has been reported lost or stolen, which means the person holding it will not be granted entry into the stadium.  
• All authentic tickets for the Super Bowl are printed on hard stock. There are no print at home or other electronic tickets available for the Super Bowl.  
• While searching for tickets through online brokers on the secondary market, always look for the BBB Online seal and click on the link to ensure that it is valid. Research the company at and be clear on the company’s policy if tickets purchased through the site are fake or not as advertised. 
• When ordering tickets online, ensure that the site offers a fully secure ordering process and protects your personal information, including financial information.
• If you’re buying from an individual through an online exchange, don’t be lured away from the website by the seller. Even if you met the seller on the exchange web site, the company may not guarantee any lost money if a transaction occurs outside its domain. 
• If you buy tickets through an online auction, choose a seller with a long, continuous history of satisfied customers. Scammers can hijack old accounts, so make sure they have recently bought or sold other items. 
• Only pay with a credit card or through PayPal, which offers some protection and potential reimbursement. Never pay with a cashier’s check or gift cards, or wire money to a seller; you’ll have no way to retrieve your money if the tickets do not arrive. 
To further protect yourself from purchasing counterfeit, lost, or stolen tickets: 
• Do not buy tickets from anyone selling tickets on the street or in front of the venue. Street vendors are typically unregulated and unlicensed, leaving you open to fraud, including counterfeit or stolen tickets.
• Watch out for tickets offered on craigslist and requests to wire funds. Never wire money to someone you don’t know.
• If you’re considering a package deal, research the travel agency through BBB and ask about the source of the seller’s tickets. It’s also a good idea to call the hotel directly to ensure the seller has reserved a block of rooms.

Finally, be wary of tickets that are advertised at a price below market value, or at prices that appear to be “too good to be true.” The Super Bowl is always one of the hottest tickets around. Unless it’s a ticket being offered by your twin sibling, be wary of any ‘great deals’ you might find.


— The mission of Better Business Bureau is to be the leader in building marketplace trust by promoting, through self-regulation, the highest standards of business ethics and conduct, and to instill confidence in responsible businesses through programs of education and action that inform, assist and protect the general public. We are open 8 a.m. to 5 p.m. Monday through Friday. Contact BBB at  HYPERLINK "" or 651-699-1111, toll-free at 1-800-646-6222.

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